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Technology and Data
How to become an IT Support Technician in Pakistan
IT support technicians keep computers, printers and accounts working and help staff solve technical problems.
Quick answers
- What does an IT Support Technician do?
- IT support technicians keep computers, printers and accounts working and help staff solve technical problems.
- How do you become an IT Support Technician in Pakistan?
- Common ways in: Certificate in IT support (about 1 year); Entry-level IT certification (about 4 months). Routes and durations vary by country and person.
- Which school subjects help you become an IT Support Technician?
- Mathematics, Computer Studies.
Official definition
Information and communications technology user support technicians provide technical assistance to users, either directly or by telephone, email or other electronic means, including diagnosing and resolving issues and problems with software, hardware, computer peripheral equipment, networks, databases and the Internet, and providing guidance and support in the deployment, installation and maintenance of systems.
ISCO-08 unit group 3512, Information and communications technology user support technicians. Contains ESCO data. (c) European Union. Reuse authorised provided the source is acknowledged (Commission Decision 2011/833/EU). ISCO-08 is the International Standard Classification of Occupations of the International Labour Organization.
What the work involves
- Set up computers and accounts
- Answer help-desk requests
- Install updates and repair hardware
Key skills
- Computer networking
- Customer service
- Problem solving
Where this career can lead
CareerProof Global guidance: common routes and typical durations compiled by our team; they vary by country and person.
Ways in
CareerProof Global guidance: common routes and typical durations compiled by our team; they vary by country and person.
Certificate · about 1 year
Certificate in IT support
Certification · about 4 months
Entry-level IT certification
School subjects that keep this path open
- Mathematics
- Computer Studies
Subjects this work relies on
How important each subject's knowledge is in the job itself, rated by people doing it (1 to 5).
- Computer StudiesO*NET: Computers and ElectronicsExtremely important (4.9)
- English or Literature in EnglishO*NET: English LanguageVery important (3.8)
- MetalworkO*NET: MechanicalVery important (3.7)
- Business Studies or EntrepreneurshipO*NET: Administration and ManagementVery important (3.6)
- Design and TechnologyO*NET: Design + Engineering and TechnologyImportant (3.4)
- Media StudiesO*NET: Communications and MediaImportant (3.2)
- Technical DrawingO*NET: DesignImportant (3.1)
Linked to the ESCO occupation ICT help desk agent and the O*NET profile Computer User Support Specialists through the official ESCO to O*NET crosswalk. O*NET data describe work in the United States; requirements differ by country. This page includes information from the O*NET 31.0 Database by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA). Used under the CC BY 4.0 license. O*NET is a trademark of USDOL/ETA. CareerProof Global has modified all or some of this information; USDOL/ETA has not approved, endorsed, or tested these modifications.
Preparation needed
Job Zone Three: Medium Preparation Needed
- Most common education (US)
- Bachelor's Degree
- Education
- Most occupations in this zone require training in vocational schools, related on-the-job experience, or an associate's degree.
- Experience
- Previous work-related skill, knowledge, or experience is required for these occupations. For example, an electrician must have completed three or four years of apprenticeship or several years of vocational training, and often must have passed a licensing exam, in order to perform the job.
- Training
- Employees in these occupations usually need one or two years of training involving both on-the-job experience and informal training with experienced workers. A recognized apprenticeship program may be associated with these occupations.
Linked to the ESCO occupation ICT help desk agent and the O*NET profile Computer User Support Specialists through the official ESCO to O*NET crosswalk. O*NET data describe work in the United States; requirements differ by country. This page includes information from the O*NET 31.0 Database by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA). Used under the CC BY 4.0 license. O*NET is a trademark of USDOL/ETA. CareerProof Global has modified all or some of this information; USDOL/ETA has not approved, endorsed, or tested these modifications.
Where this career can lead
CareerProof Global guidance: common routes and typical durations compiled by our team; they vary by country and person.
Careers people move in from
No moves into this career recorded yet. Most people start through the ways in.
Careers with similar skills
Related occupations
Occupations O*NET links to this one by similar work, skills and knowledge.
- Computer Network Support Specialists
- Network and Computer Systems Administrators
- Computer Systems Engineers/Architects
- Computer Systems Analysts
- Software Developers
- Database Administrators
- Computer, Automated Teller, and Office Machine Repairers
- Information Security Analysts
- Information Security Engineers
- Software Quality Assurance Analysts and Testers
Linked to the ESCO occupation ICT help desk agent and the O*NET profile Computer User Support Specialists through the official ESCO to O*NET crosswalk. O*NET data describe work in the United States; requirements differ by country. This page includes information from the O*NET 31.0 Database by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA). Used under the CC BY 4.0 license. O*NET is a trademark of USDOL/ETA. CareerProof Global has modified all or some of this information; USDOL/ETA has not approved, endorsed, or tested these modifications.
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