After-sales service technician
Also known as: after-sales repair technician, help-desk technician, after-sales team member, after-sales rectification technician, after-sales maintenance technician, field technician
About this occupation
After-sales service technicians provide after-sales service support to customers, such as the installation, maintenance and repair of the sold products. They take corrective actions to ensure customers’ satisfaction, resolve technical product-related issues and write customer summary reports.
Essential skills and knowledge
- product comprehension
- execute after sales activities
- ensure compliance with legal requirements
- communicate with customers
- characteristics of services
- customer service
- customer relationship management
- contact customers
- guarantee customer satisfaction
- implement sales strategies
- characteristics of products
- advise on merchandise features
Typical tasks and preparation
From the related US occupation profile Installation, Maintenance, and Repair Workers, All Other (O*NET 49-9099.00). Linked by an official crosswalk: related, not identical; details vary by country.
US median pay: US$49,230 a year (2025), 176,300 employed. Source: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics.