Shop manager

About this occupation

Shop managers are responsible for activities and staff in specialised shops.

• Provide customer service by greeting and assisting customers and responding to customer inquiries and complaints.
• Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
• Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.
• Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
• Instruct staff on how to handle difficult and complicated sales.
• Assign employees to specific duties.

Typical education (US)

High School Diploma or the equivalent (such as a GED)

Preparation

Job Zone 2 of 5

Interests

Enterprising, Conventional, Social

Top skills: Active Listening, Speaking, Service Orientation, Critical Thinking, Monitoring, Social Perceptiveness

US median pay: US$48,520 a year (2025), 1,121,800 employed. Source: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics.

Subjects this work relies on

How important each subject's knowledge is in the job itself, rated by people doing it (1 to 5).

• Business Studies or EntrepreneurshipO*NET: Administration and ManagementVery important (4.5)
• English or Literature in EnglishO*NET: English LanguageVery important (3.9)
• Mathematics or StatisticsO*NET: MathematicsImportant (3.3)
• Computer StudiesO*NET: Computers and ElectronicsImportant (3.3)
• Economics or AccountingO*NET: Economics and AccountingImportant (3.2)

O*NET data describe work in the United States; requirements differ by country. This page includes information from the O*NET 31.0 Database by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA). Used under the CC BY 4.0 license. O*NET is a trademark of USDOL/ETA. CareerProof Global has modified all or some of this information; USDOL/ETA has not approved, endorsed, or tested these modifications.

Preparation needed

Job Zone 1-2: Very Little to Some Preparation Needed

Most common education (US)

High School Diploma or the equivalent (such as a GED)

Education

Usually requires a high school diploma or GED, though some occupations may not.

Experience

Some occupations may need little or no previous experience; others require several months to a year of experience. For example, landscaping and groundskeeping workers might require very little training or previous experience, while agricultural equipment operators can benefit from on-the job training.

Training

Ranges from a few days to one year of on-the-job training.

O*NET data describe work in the United States; requirements differ by country. This page includes information from the O*NET 31.0 Database by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA). Used under the CC BY 4.0 license. O*NET is a trademark of USDOL/ETA. CareerProof Global has modified all or some of this information; USDOL/ETA has not approved, endorsed, or tested these modifications.