Train attendant
Also known as: train on-board customer service representative, train stewardess, train on-board staff member, train on-board steward, train customer service representative, train steward
About this occupation
Train attendants work on trains to provide services to passengers such as welcoming passengers, answering their questions and serving meals.
A specialisation of steward/stewardess.
Essential skills and knowledge
- greet guests
- serve food in table service
- health and safety measures in transportation
- maintain customer service
- handle financial transactions
- comply with food safety and hygiene
Typical tasks and preparation
From the related US occupation profile First-Line Supervisors of Passenger Attendants (O*NET 53-1044.00). Linked by an official crosswalk: related, not identical; details vary by country.
- Enforce safety rules and regulations.
- Resolve customer complaints regarding worker performance or services rendered.
- Inspect materials, stock, vehicles, equipment, or facilities to ensure that they are safe, free of defects, and consistent with specifications.
- Train workers in proper operational procedures and functions and explain company policies.
- Compute or estimate cash, payroll, transportation, or personnel requirements.
- Inspect work areas or operating equipment to ensure conformance to established standards in areas such as cleanliness or maintenance.
- Preparation
- Job Zone 3 of 5
- Interests
- Enterprising, Conventional, Social
Top skills: Active Listening, Speaking, Service Orientation, Reading Comprehension, Critical Thinking, Active Learning
Subjects this work relies on
How important each subject's knowledge is in the job itself, rated by people doing it (1 to 5).
- Business Studies or EntrepreneurshipO*NET: Administration and ManagementVery important (4.2)
- English or Literature in EnglishO*NET: English LanguageVery important (4.1)
- PsychologyO*NET: PsychologyVery important (3.8)
- Computer StudiesO*NET: Computers and ElectronicsVery important (3.6)
- Media StudiesO*NET: Communications and MediaImportant (3.2)
- Government and PoliticsO*NET: Law and GovernmentImportant (3.2)
- GeographyO*NET: GeographyImportant (3.1)
O*NET data describe work in the United States; requirements differ by country. This page includes information from the O*NET 31.0 Database by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA). Used under the CC BY 4.0 license. O*NET is a trademark of USDOL/ETA. CareerProof Global has modified all or some of this information; USDOL/ETA has not approved, endorsed, or tested these modifications.
Preparation needed
Job Zone Three: Medium Preparation Needed
- Education
- Most occupations in this zone require training in vocational schools, related on-the-job experience, or an associate's degree.
- Experience
- Previous work-related skill, knowledge, or experience is required for these occupations. For example, an electrician must have completed three or four years of apprenticeship or several years of vocational training, and often must have passed a licensing exam, in order to perform the job.
- Training
- Employees in these occupations usually need one or two years of training involving both on-the-job experience and informal training with experienced workers. A recognized apprenticeship program may be associated with these occupations.
O*NET data describe work in the United States; requirements differ by country. This page includes information from the O*NET 31.0 Database by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA). Used under the CC BY 4.0 license. O*NET is a trademark of USDOL/ETA. CareerProof Global has modified all or some of this information; USDOL/ETA has not approved, endorsed, or tested these modifications.
Related occupations
Occupations O*NET links to this one by similar work, skills and knowledge.
- First-Line Supervisors of Mechanics, Installers, and Repairers
- First-Line Supervisors of Office and Administrative Support Workers
- First-Line Supervisors of Material-Moving Machine and Vehicle Operators
- First-Line Supervisors of Helpers, Laborers, and Material Movers, Hand
- First-Line Supervisors of Production and Operating Workers
- First-Line Supervisors of Non-Retail Sales Workers
- First-Line Supervisors of Construction Trades and Extraction Workers
- First-Line Supervisors of Entertainment and Recreation Workers, Except Gambling Services
- First-Line Supervisors of Housekeeping and Janitorial Workers
- First-Line Supervisors of Personal Service Workers
O*NET data describe work in the United States; requirements differ by country. This page includes information from the O*NET 31.0 Database by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA). Used under the CC BY 4.0 license. O*NET is a trademark of USDOL/ETA. CareerProof Global has modified all or some of this information; USDOL/ETA has not approved, endorsed, or tested these modifications.